For over 30 years, clients have been applying The Bob Pike Group's Participant-Centered instructional system to build their learning organizations, to strengthen retention and to enrich desired results. Now, The Bob Pike Group Institute is offering an advanced training professional credential to share its expertise and experience and establish a valuable professional benchmark within the training community.

When management finds that staff is not engaging in work behaviors desired by the organization, they often turn to training as the response for "fixing" the problem. But training frequently isn't the answer. Here are five situations that won't be resolved by training:

A seminar participant in our Bob Pike Group Boot Camp told me recently that a manager had asked her to do some training on time management. "I've got people showing up late for work, and I thought they could use some training in time management," he said. The absurdity of this statement was not lost on the other trainers in the room - we all agreed that all too often, managers look to training to "fix" all their performance problems, when training is not the right answer. This article is a preview in an occasional series of articles on coaching. From Bob Pike's Performance Solutions Cube, we teach that there are at least five other solutions to performance problems that should precede training. And one of those solutions is coaching. Here are ten tips for Coaching Excellence, taken from our Coaching for Success program.